We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them.

Your continued use of the Site following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

We reserve the right to withdraw or amend this Site, and any service or material we provide on the Site, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Site, or the entire Site, to users, including registered users.

You are responsible for both:

• Making all arrangements necessary for you to have access to the Site.
• Ensuring that all persons who access the Site through your internet connection are aware of these Terms of Use and comply with them.

To access the Site or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current and complete. You agree that all information you provide to register with this Site or otherwise, including, but not limited to, through the use of any interactive features on the Site, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

The Site and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. These Terms of Use permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Site, except as follows:

As a user of the Site, you agree not to:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.

You must not:

• Modify copies of any materials from this site.
• Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
• Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.

You must not access or use for any commercial purposes any part of the Site or any services or materials available through the Site.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Site in breach of the Terms of Use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Site not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

The Company name, and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Site are the trademarks of their respective owners.

You may use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Site:

• In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).

Additionally, you agree not to:

• Use the Site in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Site, including their ability to engage in real time activities through the Site.
• Use any robot, spider or other automatic device, process or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
• Use any manual process to monitor or copy any of the material on the Site, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
• Use any device, software or routine that interferes with the proper working of the Site.
• Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer or database connected to the Site.
• Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the Site.

We may update the content on this Site from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

All information we collect on this Site is subject to our Privacy Policy. By using the Site, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

All purchases through our site or other transactions for the sale of services formed through the Site, or as a result of visits made by you are governed by our Terms of Service which are hereby incorporated into these Terms of Use.

Additional terms and conditions may also apply to specific portions, services or features of the Site. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Use.

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

This Site may provide certain social media features that enable you to:

• Link from your own or certain third-party websites to certain content on this Site.
• Send e-mails or other communications with certain content, or links to certain content, on this Site.
• Cause limited portions of content on this Site to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us[,][ and] solely with respect to the content they are displayed with[, and otherwise in accordance with any additional terms and conditions we provide with respect to such features]. Subject to the foregoing, you must not:

• Establish a link from any website that is not owned by you.
• Cause the Site or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
• Link to any part of the Site other than the homepage.
• Otherwise take any action with respect to the materials on this Site that is inconsistent with any other provision of these Terms of Use.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice. We may disable all or any social media features and any links at any time without notice in our discretion.

If the Site contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this Site, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

The owner of the Site is based in the Commonwealth of Pennsylvania in the United States. We provide this Site for use only by persons located in the United States. We make no claims that the Site or any of its content is accessible or appropriate outside of the United States. Access to the Site may not be legal by certain persons or in certain countries. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Site, any use of the Site’s content, services and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Site.

All matters relating to the Site and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the Commonwealth of Pennsylvania without giving effect to any choice or conflict of law provision or rule (whether of the Commonwealth of Pennsylvania or any other jurisdiction). Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Site shall be instituted exclusively in the federal courts of the United States or the courts of the Commonwealth of Pennsylvania. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

At Company’s sole discretion, it may require You to submit any disputes arising from these Terms of Use or use of the Site, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Pennsylvania law.

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

No waiver of by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

The Terms of Use, our Privacy Policy, Terms of Sale, and Terms of Service and Privacy Policy constitute the sole and entire agreement between you and ELEVATE PET HEALTH, LLC with respect to the Site and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Site.

This website is operated by ELEVATE PET HEALTH, LLC, Cranberry Township, Pennsylvania. All other feedback, comments, requests for technical support and other communications relating to the Site should be directed to: dataofficer@elevatepethealth.com

We take your privacy very seriously. We acknowledge that data privacy is an ongoing responsibility. Thus, from time to time we will update this Privacy Notice as our business expands, and we undertake new busines opportunities that involve your personal data. Therefore, we strive to adhere to the following principles laid out in this Privacy Notice:

Elevate Pet Health, LLC is headquartered in Cranberry Township, Pennsylvania in the United States. Our company has appointed an internal data protection officer for all questions and concerns regarding this Privacy Notice or our privacy policies regarding the collection of your personal data. Our data protection officer›s contact information appears below:

Elevate Pet Health, LLC
dataofficer@elevatepethealth.com

• NOTICE – We tell you what information we collect, how we use it, how our users and Customers use it and when and how we share it.
• CHOICE – We will offer individuals the opportunity to choose (opt-out) whether their Personal Data is (a) to be disclosed to a third party (other than our third party processors), or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.
• ACCOUNTABILITY FOR ONWARD TRANSFERS – We take steps to gain assurances from our processors that they will safeguard Personal Data consistent with this policy and take steps against to stop disclosure in violation of this policy.
• SECURITY – The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
• DATA INTEGRITY & PURPOSE LIMITATION – We will use Personal Data only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. We will take reasonable steps to ensure that Personal Data is relevant to its intended use, accurate, complete, and current.
• PERSONAL DATA REQUESTS – Upon request, we will grant individuals reasonable access to Personal Data that we hold about them, and we will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.
• RESOURCE, ENFORCEMENT AND LIABILITY – We will conduct compliance audits of our relevant privacy practices to verify adherence to this policy. Any employee that we determine is in violation of this policy will be subject to disciplinary action up to and including termination of employment. We also have procedures for dispute resolution and binding arbitration in certain cases where a data subject believes that we have not complied with the law with respect to the application of our privacy policy.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at dataofficer@elevatepethealth.com

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see the California specific section of this Privacy Notice.

Personal Data, or Personally Identifiable Information or ”PII“ means any information relating to or which can be reasonably connected to an identified or identifiable natural person. We collect Personal Data from users of the Services (“Customers”), our website, marketing efforts, in-person events and trade shows and other means.

Elevate Pet Health, LLC COLLECTS

• CONTACT INFORMATION - such as your first and last name, email address, and phone number when you contact US through our website, social media or other means. We collect some of this information using various third-party vendors.
• ONLINE DATA - such as IP address, personal information contained in cookies (see below regarding detailed information regarding cookie collection. We also track usage information about how you interact with our website.
• WEBSITE AND SERVER LOGS – When you visit our website and/or use our online Elevate Pet Health, LLC platform, our servers capture your activity, your Internet Protocol (IP) address, computer settings, which browser you use, what language your browser is using, the date/time of your usage, any referring URL (the website that sent you to us), and additional information contained in cookies. (see detailed cookie information below)

CORRESPONDENCE - If you contact us by email, postal mail, or other forms of communication that reveals your personal data, we may store such information and use it to respond to you; to notify you of additional services, or to keep a record of your comment or complaint, accommodation request, or similar issues. As with other forms of data collection, if you desire to have your personal data “erased” please contact us at dataofficer@elevatepethealth.com

• CUSTOMER FEEDBACK - from time to time, we may ask you to provide feedback either directly, over the phone, through our software or through our support team. You are not required to provide feedback, but if you do, your name and comments will be stored and used to improve the services we deliver to you through our platform.
• ELEVATE PET HEALTH, LLC SERVICES PLATFORM
  
  Data Collected through the Elevate Pet Health, LLC Services via uploading of their care plan (“Content”) may include third party personally identifiable information collected and processed under the direction of our Customers, who are the controllers of that data.
  
  Elevate Pet Health, LLC processes Customer Data, which may contain Personal Data, under the control of our Customer, and Elevate Pet Health, LLC has no direct control or ownership of the Personal Data that we process on behalf of our customers. Customers are fully responsible for complying with any applicable data protection laws or regulations that require notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to Elevate Pet Health, LLC for processing. Terms that are not otherwise defined in this notice shall have the meaning as set forth in the Elevate Pet Health, LLC Terms of Service or Data Processing Agreement addendum, if any. In the event of a conflict between this Privacy Notice and the Customer Terms of Service and/or Customer Data Processing Agreement, the terms of the Customer Terms of Service and Customer Data processing Agreement will control.
  
  An individual who seeks access to their data, seeks to correct, amend or delete inaccurate data or wishes to opt-out of or remove Personal Data provided by a Elevate Pet Health, LLC Customer should direct his/her query to the Elevate Pet Health, LLC Customer he/she interacts with directly (the data controller). If a third-party requests that we remove personally identifiable information on their behalf, we will attempt to redirect their demand/inquiry to the relevant Elevate Pet Health, LLC Customer.
  
  Elevate Pet Health, LLC may transfer personal information to other companies that help us provide our Services. Transfers to subsequent third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our Customers.
  
  Customers who use elevatepethealth.com will have their Content stored in the United States.
• DETAILED INFORMATION ON OUR COLLECTION OF COOKIES
  
  Use of Cookies - When you visit our Site we use cookies, or similar technologies like single-pixel gifs and web beacons, to record and log data. A cookie is a text file that is placed on your local storage by a Web page server. Cookies are useful to personalize your online experience. We use both session-based and persistent cookies. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. They are unique and allow us to do site analytics and customization, among other similar things. If you access our Site through your browser, you can manage your cookie settings.
  
  Disabling Cookies - Most web browsers automatically accept cookies, but if you prefer, you can edit and manage your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to disable and manage your cookies settings. If you disable cookies you may still browse public areas of the Site, but some features and Services may not function.

Elevate Pet Health, LLC will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

• WEBSITES, SOCIAL MEDIA, EVENTS AND OTHER MARKETING MEANS
  
  We collect your personal data to administer our Website, for marketing purposes, to continuously improve your experience in using our website and services, to insure that our website and social media content displays in the most efficient and effective manner, for usage trend monitoring and advertising.
  
  We also collect your information and use it to improve our network and information security practices.
  
  We also collect your personal data that you provide to us to inform you of additional services, to schedule meetings, or simply to reply to you based on your inquiry.
• ELEVATE PET HEALTH, LLC PLATFORM
  
  Elevate Pet Health, LLC collects and uses your personal information to operate the Elevate Pet Health, LLC Site and deliver the services you have requested. Elevate Pet Health, LLC may also use your personally identifiable information to inform you of other products or services available from Elevate Pet Health, LLC and its affiliates with your prior consent. Elevate Pet Health, LLC may use the personal data it collects for the following additional reasons:
  - Manage your usage of Elevate Pet Health, LLC, respond to inquiries and comments, and provide customer service and support.
  - Send customers alerts, updates, security notifications and other administrative communications.
  - CUSTOMER SUPPORT - Elevate Pet Health, LLC both directly and through its third-party processors, collect site analytics information detailed below and combine it with your email address and other information you provide using fields or sign-in for the purpose of providing customer service and follow up on the Services. Elevate Pet Health, LLC may also access content solely for the purpose of providing Customer Support.

Google Analytics

Google Analytics provides Us with reports with website trends without identifying individual visitors. Site usage is tracked using Google Analytics in accordance with their Privacy Policy. However, if you do not want your data to be used by Google Analytics, you may opt-out by installing Google Analytics Opt-out Browser Add-on.

Performive

We use Performive to host our website and the Elevate Pet Health services. Some or all of your data may be stored on Performive systems. As a data processor acting on our behalf, Performive will only process your Personal Data according to Elevate Pet Health LLC’s instructions and Elevate Pet Health LLC will only request processing by Performive that is in conformity with this Privacy Notice. For more information on Performive’s Data Privacy practices, please review their Privacy Policy.

Stripe

We use Stripe as a payment gateway for payments. Data Processing takes place in the United States. Users should review Stripe’s Security Policy before initiating transactions on Elevate Pet Health LLC’s site.

Passwords and Logins (Unique Identifier)

Passwords and usernames are used for user authentication.

Direct Marketing and Opt-Out

We use User Personal Data to communicate with you regarding the provision of the Services, but also to let you know about additional features and services we provide that may be of interest to you. If you do not wish to receive marketing communications, you may opt out at any time.

Opt-Out

You may choose to stop receiving these communications by following the unsubscribe instructions included in these emails, or you can contact us at: dataofficer@elevatepethealth.com

Elevate Pet Health, LLC does not sell, rent or lease its customer lists to third parties. Further, we believe that we do not disclose your Personal Data to any third party in a manner that would be considered a “sale” under applicable laws. We will share your personal information with trusted third parties only in the ways that are described in this privacy policy.

Elevate Pet Health, LLC will not otherwise transmit, disclose or share your personal data to non-Elevate Pet Health, LLC persons or businesses for their independent use unless: 1. You specifically authorize it; 2. The information is given to comply with the law, such as a search warrant, court order or subpoena, to enforce an agreement with have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; 3. The information is given to our agents, vendors, affiliates or service providers who perform functions on our behalf; 4. To address emergencies or acts of God; 5. To address disputes, claims, or to persons who are your agents or representatives purporting to have legal authority to act on your behalf. We may also collect aggregated data about our customers and Site visitors and transmit the results of such aggregated (but de-identified) information to our partners, vendors, service providers, advertisers, and third parties for purposes of marketing and promotions.

Processing your Payment

Elevate Pet Health, LLC does not store your payment information. Customer subscription information is recorded in our application and passed to a third-party processor, Sripe, only to verify the account for customer support purposes.

Access to Stripe is limited to key Elevate Pet Health, LLC personnel; such access is personally identifiable to specific individuals and password protected to maintain control over access and preserve accountability for misuse.

Law Enforcement and Internal Operations

Personal Data may be provided where we are required to do so by law, or if we believe in good faith that it is reasonably necessary

• to respond to claims asserted against Elevate Pet Health, LLC or to comply with the legal process (for example, discovery requests, subpoenas or warrants);
• to enforce or administer our policies and agreements with users;
• for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes;
• or to protect the rights, property or safety of Elevate Pet Health, LLC’s users or members of the general public.

We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for data unless otherwise prohibited by law. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to any third-party request to compel disclosure of your information.

Third-Party Data Processors or Service Providers

We engage Service Providers or “Data Processors” to perform services on our behalf to help us provide services to you. Additionally, we engage third-party Data Processors to assist us in processing of credit cards, marketing, IT infrastructure, cloud computing, SaaS, data enhancement and other services to enhance your experience with our subscription services as well as our website and business in general.

These third-party Data Processors may have access to your personal data in order to provide such functions.

We require all Data Processors to agree to take reasonable steps to keep Personal Data that we provide to them secure. We never authorize them to use or disclose your Personal Data except in connection with providing their services.

In addition, Elevate Pet Health, LLC may share data with trusted partners as data processors to help us perform statistical analysis, send you email or postal mail, provide customer support, or to deliver our services to you. All such third parties are prohibited from using your personal information except to perform data processing according to Elevate Pet Health, LLC’s instructions in order to provide our services to you, our customer.

Business Transfer

Elevate Pet Health, LLC may sell, transfer, merge or otherwise share some or all of its assets, including your Personal Data, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. Under such circumstances, Elevate Pet Health, LLC will use commercially reasonable efforts to notify its users if their personal information is to be disclosed or transferred and/or becomes subject to a different privacy policy.

How is my data protected?

Elevate Pet Health, LLC secures your personal information from unauthorized access, use or disclosure. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. When sensitive information (such as log-in credentials) is submitted, it is protected through the use of encryption. We restrict access to your personal data to those employees who require that information to provide Elevate Pet Health, LLC’s services to you. Furthermore, our employees are trained regarding the importance of confidentiality and maintaining the privacy and security of your information.

Reasonable administrative, technical, and physical security measures taken, include but are not limited to:

• Restricting access to Personal Data protected by passwords, which are restricted and revoked when staff departs
• Restricting access to Personal Data to key Elevate Pet Health, LLC staff on a need to know basis
• Regular staff privacy and security training
• Requiring key contractors sign non-disclosure agreements (NDA’s)
• Regular backups at offsite location
• All passwords are encrypted
• Data is only available via SSL
• Data centers that are certified for ISO 27001, FedRAMP, DoD CSM

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the security of any information we store, process, or transmit.

Data Storage and Retention

Your personal data is stored on Elevate Pet Health, LLC’s servers as well as the servers of Elevate Pet Health, LLC’s cloud and SaaS based systems, located in the United States. Elevate Pet Health, LLC keeps your data for as long as you are a Elevate Pet Health, LLC subscriber. For more specific information on where and how long your personal data is stored, please contact Elevate Pet Health, LLC’s data protection officer at dataofficer@elevatepethealth.com

Right to Review or Change Your Data

If your personal information changes, you may correct, update, amend, possibly remove, or ask to have it removed by contacting the veterinary clinic by phone or email at the contact information available on our web site.

We will retain your information for as long as your account is active, as needed to provide you the Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Email: dataofficer@elevatepethealth.com

Right to Withdraw Consent

You have the right to withdraw consent where such consent is required to share or use data and you may request that we delete your Personal Data. However, if you are requesting that we delete your Personal Data that we have collected as part of your established and active Wellness Plan, you will have to cancel your subscription prior to requesting that your Personal Data be deleted.

If you receive communications from us and no longer wish to receive them, please follow the removal instructions in the email or change your account settings.

Right to Remove

Regarding data we have collected by means other than the purchase of a Wellness Plan, you can email our Data Officer and request the deletion of your Personal Data.

If you have an active Wellness Plan and you want your Personal Data to be removed, please contact our Data Officer at the below email address and request that your Wellness Plan be cancelled first and then your Personal Data can be removed.

If you have had a Wellness Plan in the past but you are no longer an active subscriber and you want your Personal Data to be removed, please email our Data Officer.
Email: dataofficer@elevatepethealth.com

If we are legally required to comply with such a request, we will confirm your identity and delete your personal data in such time frame as required by law.

We may be required by law or to retain it to exercise or defend legal claims, or contractual obligations with our customers to retain some information in connection with our obligation to provide the Services. We may de-identify and anonymize some data for purposes of retaining it.

Right to Redress

We are subject to the investigatory and enforcement powers of the Federal Trade Commission (“FTC”). Should an individual be unable to resolve a complaint with us, they may contact the FTC at the following address:
Federal Trade Commission
Attn: Consumer Response Center, 600 Pennsylvania Avenue NW, Washington, DC 20580 or www.ftc.gov

Our Site includes links to other Web sites whose privacy practices may differ from Elevate Pet Health, LLC’s practices. If you submit personal information to any of those sites, your information is governed by their privacy policies. Elevate Pet Health, LLC is not responsible for the privacy statements or other content on Web sites outside of the Elevate Pet Health, LLC web site.

This policy may be amended from time to time, consistent with applicable data protection and privacy laws and principles including, but not limited to the requirements of English law, the EU General Data Protection Directive and/or Privacy Shield Principles. We will notify you of changes to this policy either through email, posting on our website, via our Services, or other means. We will notify Customers if we make changes that materially affect the way we handle Personal Data that we previously collected, and we will allow them to choose whether their Personal Data may be used in any materially different manner.

Supplemental Privacy Notice For California Residents

This Supplemental Privacy Notice supplements the information in our Privacy Policy, and applies solely to California residents. It applies to Personal Data we collect as a business; it does not apply to Personal Data we collect or otherwise process as a service provider.

Elevate Pet Health, LLC as a “Business” and a “Service Provider”

California law makes a distinction between organizations that process Personal Data for their own purposes (known as “businesses”) and organizations that process Personal Data on behalf of other organizations (known as “service providers”). Depending on the circumstances, Elevate Pet Health, LLC may act as either a business or service provider with respect to your Personal Data. If you have a question or a complaint about how your Personal Data is handled, these should always be directed to the relevant business since they are the ones with primary responsibility for your Personal Data.

For example, if you purchase a subscription with Us, Elevate Pet Health, LLC will be a business with respect to the Personal Data that you provide about yourself as part of your account. We will also be a business as to the Personal Data that we have obtained about the use of the Elevate Pet Health subscription service, which could relate to Consumers. We use this to conduct research and analysis to help better understand and serve Users of the Services as well as to improve our platform.

However, if you use Elevate Pet Health, LLC’s subscription service (for example, managing a contract between you and a third party) as a Consumer, we will process your Personal Data to help manage that contract on your behalf. In these circumstances, Elevate Pet Health, LLC merely provides the tools for Customers; Elevate Pet Health, LLC does not decide what Personal Data to upload to the Customer’s subscription account, nor is it responsible for the continued accuracy any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under California law should therefore be directed to the Customer as the business, not to Elevate Pet Health, LLC.

Summary of Information We Collect

If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).

We or our service providers may collect the below categories of information for the following business or commercial purposes (as those terms are defined in applicable law):

• Our or our service provider’s operational purposes;
• Auditing consumer interactions on our site (e.g., measuring ad impressions);
• Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity;
• Bug detection and error reporting;
• Customizing content that we or our service providers display on the Services (e.g., contextual ads);
• Providing the Services (e.g., account servicing and maintenance, order processing and fulfillment, customer service, advertising and marketing, analytics, and communication about the Services);
• Improving our existing Services and developing new services (e.g., by conducting research to develop new products or features);
• Other uses that advance our commercial or economic interests, such as third party advertising and communicating with you about relevant offers from third party partners;
• Other uses about which we notify you.

We may also use the above categories of Personal Data for compliance with applicable laws and regulations, and we may combine the information we collect (“aggregate”) or remove pieces of information (“de-identify”) to limit or prevent identification of any particular user or device.

Rights

If you are a California resident, you may have certain rights. California law may permit you to request that we:

• Provide you the categories of Personal Data we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your Personal Data; and the categories of third parties with whom we shared Personal Data.
• Provide access to and/or a copy of certain information we hold about you.
• Delete certain information we have about you.

You may have the right to receive information about the financial incentives that we offer to you (if any). You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services.

If you would like to exercise any of your California consumer rights, please submit a request to dataofficer@elevatepethealth.com
You will be required to verify your identify before we fulfill your request. To do so, you will need to provide us with certain account information, such as the full name and email address you used to create your account and your account user id. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization for the agent to act on your behalf. You will still need to verify your identity directly with us.

The CCPA sets forth certain obligations for businesses that “sell” Personal Data. Based on the definition of “sell” under the CCPA and under current regulatory guidance, we do not believe we engage in such activity. We do share certain information as set forth in this Privacy Notice and allow third parties to collect certain information about your activity, for example through cookies, except as explained in our Detailed information on our collection of Cookies section of our Privacy Notice.

California residents who have an established business relationship with Elevate Pet Health, LLC may make a written request to Elevate Pet Health, LLC about whether Elevate Pet Health, LLC has disclosed any Personal Information to any third-parties for the third-parties’ direct marketing purposes during the prior calendar year. To make such a request, please send an email. dataofficer@elevatepethealth.com

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online.

We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by email to: dataofficer@elevatepethealth.com
Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

If you believe that Elevate Pet Health, LLC has not adhered to this Statement or have questions, please contact us at: dataofficer@elevatepethealth.com